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Checkpoint 2

Lesson Progress

Checkpoint 2

Let’s Review

  1. Assessing your co-workers’ emotional cues and responding to their emotional states are important to improve your professional relationships.
  2. The way people convey their emotions can depend on their cultural background.
  3. Being adaptable and flexible in your interactions with others involves observing their communication styles and using humour.
  4. People’s emotions can affect decision-making.
  5. Conflicts and disagreements are inevitable but can be resolved in a healthy manner.
  6. Showing expressions of emotion, even negative ones, is natural and should not be invalidated.
  7. Areas of improvement can be identified by asking for feedback from key stakeholders.