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Checkpoint 1

Lesson Progress

Checkpoint 1

Let’s Review

  1. The three key skills of emotional intelligence are emotional awareness, harnessing emotions and managing emotions.
  2. The four principles of emotional intelligence in the workplace are self-awareness, self-management, social awareness and relationship management.
  3. Evaluation criteria for measuring emotional intelligence can vary in format but should be specific to your job role, workplace or industry.
  4. Acknowledging and understanding the causes of emotional stressors in the workplace is the first step to solving them.
  5. Documenting your emotions can help you trace their actual causes.
  6. Using feedback from others can help you improve your methods of dealing with emotional stressors.