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2.2.3 Planning How to Respond to Emotional Expressions

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2.2.3 Planning How to Respond to Emotional Expressions

Preparing an action plan before going into a conversation with someone can be helpful if you think they will feel certain emotions. For example, planning how to tell someone bad news can help you prevent them from getting overwhelmed with sadness or anger.

For planning your response to emotions, your action plan should have the following steps:

1. Identify the goal

Think of your end goal or the outcome you want from the conversation. What do you want to do and how do you want the other person to feel?

2. Identify the steps

Next, list the steps you need to follow in order to achieve the goal.

3. Identify resources needed

Identify how much time you need to have the conversation and if you need help from other people. You can also plan to use items if you think they will be helpful, such as tissues in case someone cries.