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2.2 Develop a Plan of Identifying and Responding to a Range of Emotional Expressions

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2.2 Develop a Plan of Identifying and Responding to a Range of Emotional Expressions

The key skills of emotional intelligence can be learned by anyone. However, there is a difference between learning about emotional intelligence and applying that knowledge in real life. To effectively change behaviour in ways that will remain stable even under pressure, you need to learn how to overcome stress by remaining emotionally aware. You need to have experience and practise your skills every day.

There are four barriers to building emotional intelligence skills in organisations:

Emotional intelligence focuses on powerful and practical skills that anyone can use. To be an effective leader, you need to have a desire to listen, learn and communicate across diverse groups and varying emotional expressions. The first step is to learn how to observe and identify emotional expressions accurately.