BSBPEF502 – Develop and use Emotional Intelligence with Learner Guide
BSBPEF502 – Develop and use Emotional Intelligence with Learner Guide
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
A complete copy of the above unit of competency can be downloaded from the TGA website:
https://training.gov.au/Training/Details/BSBPEF502
This Learner Guide Covers
Develop and use emotional intelligence
- Prepare to develop emotional intelligence
- Develop emotional intelligence
- Promote development of emotional intelligence in others
Lessons
- 1.1 Develop Evaluation Criteria for Assessing Emotional Strengths and Weaknesses
- 1.1.1 Principle of Emotional Intelligence
- 1.1.2 Existing Evaluation Criteria
- 1.1.3 Developing Evaluation Criteria
- 1.2 Assess Emotional Strengths and Weaknesses Against Evaluation Criteria
- 1.3 Identify and Analyse Potential Emotional Stressors in the Workplace
- 1.3.1 Identifying Emotions
- 1.3.2 Identifying Emotional Stressors
- 1.4 Identify Methods for Responding to Emotional Stressors
- 1.5 Seek Feedback form Others top Identify and Confirm Methods for Responding to Emotional Stressors in the Workplace
- Checkpoint 1
- 2.1 Analyse and Document Emotional Responses of Co-Workers
- 2.2 Develop a Plan of Identifying and Responding to a Range of Emotional Expressions
- 2.2.1 Cultural Display Rules
- 2.2.2 Strategies for Responding to Expressions of Emotions
- 2.2.3 Planning How to Respond to Emotional Expressions
- 2.3 Apply Techniques that Indicate Flexibility and Adaptability in Dealing with Others in the Workplace
- 2.4 Apply Techniques that Show Consideration for the Emotions of Others When Making Decisions
- 2.4.1 Dealing with Difficult Emotions
- 2.4.2 Resolving Conflicts
- 2.5 Consult with Relevant Stakeholders and Identify Improvement Areas for own Emotional Intelligence
- Checkpoint 2
- 3.1 Identify Workplace Opportunities for Other to Express Their Thoughts and Feelings
- 3.2 Develop Tasks for Assisting Others to Understand Effect of Personal Behaviour and Emotions on Others in the Workplace
- 3.2.1 Tasks for Self-Awareness
- 3.2.2 Taks for Sel-Management
- 3.2.3 Tasks for Social Awareness
- 3.2.4 Tasks for Relationship Management
- 3.3 Implement Identified Opportunities and Tasks in the Workplace According to Organisational Policy and Procedures
- 3.3.1 Constructive Emotional Expression
- 3.3.2 Anger Management
- 3.3.3 Positive and Inclusive Climate
- Checkpoint 3