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BSBOPS505 – Manage organisational customer service

Instructor Image Kelsey Parker
1 Lesson
1 Student
Free
This course is currently closed
Free
This course is currently closed
Course Details

BSBOPS505 – Manage organisational customer service

Instructor Image Kelsey Parker
1 Lesson
1 Student
Current Status
Not Enrolled
Price
Closed
Get Started
This course is currently closed

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

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