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1.2.5 Determining Communication Channels

Lesson Progress

1.2.5 Determining Communication Channels

Consultation is an active process in which management engages with its stakeholders through various communication channels. These channels include: 

  • Focus groups – selected stakeholders would be invited to attend a meeting or a series of meetings to discuss relevant matters.
  • Invitation to send a written response – stakeholders would be invited to submit their comments and suggestions in writing.
  • Informal meetings – during social gatherings, management would mingle with stakeholders and seek out their insights.
  • Open meetings – stakeholders would be invited to attend an open meeting (i.e. a meeting that is open to all) to discuss relevant matters.
  • Surveys – stakeholders would be asked to complete a survey (i.e. in writing or online).
  • Email/intranet communications, newsletters, or other processes and devices that would provide employees with the opportunity to contribute to both team and individual operational plans 
  • Mechanisms that could be used to give feedback to the work team in relation to outcomes of the consultation 
  • Interviews, brainstorming sessions