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1.2.3 Purpose of Consultation

Lesson Progress

1.2.3 Purpose of Consultation

Anyone who is developing a plan ought to consult with everyone that would be affected by it. This is because consultation plays a three-fold purpose. This is:

  • To invite stakeholders to inform management what value they want (i.e. their needs, wants and expectations) so the organisation can determine how to provide this value;
  • To invite stakeholders to comment on management plans which provide the value stakeholders are seeking; and 
  • To address any concerns that stakeholders may still have and that management has not taken into account when developing its strategic and operational plans. 

It is widely acknowledged that a plan made without proper consultation with stakeholders is likely to fail. If you formulate an operational plan without consultation, you are putting your organisation at a disadvantage for two reasons. First, bypassing the consultation process is essentially failing to take advantage of all the knowledge and expertise available and relevant to you. Second, failing to consult with your stakeholders would make them feel left out. This would create negativity toward the emerging plan. Moreover, it could ultimately endanger the relationships you have with your stakeholders.For instance, formulating a budget for a department without consulting with the employees within that department may be pointless. How would you know that you are not allocating too much or too little funds? Likewise, you should not construct a plan for a new program without consulting with the people who would be the users of this program. If you do, you are in danger of wasting your time, energy and resources for a plan that might not be executed or received well.